Terms & Conditions

Everything you need to know about your property protection coverage — what’s covered, what’s not, and how it works.

This is not an insurance policy — the facility operator is not an insurance company

Section 01

What is MSG Property Protection?

MSG Property Protection is a tenant protection program offered by participating self-storage facilities. It is not an insurance policy — it is a contractual agreement in which the storage facility operator agrees to retain, rather than waive, legal liability for certain covered losses to your stored property.

Per the terms of your rental agreement, tenants are required to maintain active coverage for all stored property while on the premises. MSG Property Protection fulfills that requirement. If you hold an existing personal property or renters insurance policy that covers your stored belongings, you may present proof of that coverage to your facility manager as an alternative.

Your coverage requirement. All tenants must maintain coverage for stored property. You may satisfy this requirement through MSG Property Protection or by providing proof of your own qualifying personal property insurance policy. If no coverage is in place, the facility operator is not liable for any loss or damage to your stored property from any cause.

Section 02

Coverage amounts

Coverage is available at multiple levels based on the estimated value of your stored property. Plans range from $2,000 up to $10,000 in coverage. The specific plan options available to you, and the monthly additional rent associated with each, will be listed in your Property Protection Addendum at the time of enrollment.

Minimum coverage

$2,000

Maximum coverage

$10,000

Specific plan amounts and premiums set by your facility at enrollment

How the payout works. In the event of a covered loss, the operator will pay the lesser of: (a) the actual reasonable cost to repair the damaged item(s), or (b) the cost to replace lost or damaged items with property of similar quality — never exceeding your selected coverage limit.

Section 03 & 04

What’s covered & what’s not

The operator retains liability for losses that result from its own negligence or other legal obligations. Coverage applies only to property stored in a locked, fully enclosed unit.

Covered losses

Fire and smoke damage
Theft with evidence of forced entry
Water damage from facility operations
Vandalism from facility negligence
Storm damage within enclosed unit
Roof leaks from maintenance failures
Rodent / vermin damage up to $500

Not covered

Property stored in the open or unlocked
Flood or rising surface / underground water
Sewer or drain overflow (NFIP excluded)
Mysterious loss without break-in evidence
Mold, mildew, wet rot, or dry rot
Earthquake or volcanic eruption
Nuclear / radiological / chemical contamination
Terrorism, war, or military action
Currency, securities, deeds, or negotiable instruments
Jewelry, precious metals, furs, antiques, or art
Animals, contraband, or prohibited items

Section 05

Filing a claim

Report timing

You must notify the facility of any loss or damage at the time of discovery, or when you remove your property from the unit — whichever comes first. Late notice may void your claim.

Theft claims

A police report must be filed with the law enforcement agency having jurisdiction over the facility. A copy must be provided to the operator, and evidence of forced entry is required.

Mysterious loss

Losses from unknown or unexplained causes are not covered. There must be a documented, identifiable event tied to the claim.

Section 06

Payment & cancellation

How you’re charged

Your protection plan premium is collected as additional monthly rent. It will appear as a line item on your rental account alongside your regular storage rent.

Non-payment

If rent is not received within 10 days of the due date, your protection plan automatically terminates. The operator will not be liable for any loss during a lapsed period. Reinstatement is at the operator’s sole discretion upon payment of all amounts owed.

Tenant cancellation

You may cancel your participation with 10 days written notice to the facility operator.

Operator cancellation

The operator may cancel this plan with 30 days written notice to you, unless terminated earlier due to non-payment.

Rental agreement

All terms of your original rental agreement remain in effect except as specifically modified by your Property Protection Addendum. In the event of any conflict, the addendum controls only for matters directly related to the liability retained under it.

Section 07

Legal notice

This is not an insurance policy. MSG Property Protection is not an insurance company. The storage facility operator — not an insurer — assumes the limited legal liability described in these terms. The operator may purchase insurance to offset part or all of this retained liability, but that arrangement does not create a direct insurance relationship between you and any insurer.

These terms are subject to the Property Protection Addendum signed at the time of enrollment, which governs the specific coverage limit, premium, and facility applicable to your unit. In the event of any conflict between these general terms and your signed addendum, your addendum controls.

MSG Property Protection is a subsidiary of My Storage Group. Program terms are subject to change with appropriate notice to enrolled tenants. Tenants who maintain a qualifying personal property insurance policy covering their stored belongings may present proof of that coverage to their facility manager in lieu of enrollment.

Property Protection Addendum

View or download your addendum

Your Property Protection Addendum is the signed agreement that outlines your specific coverage limit and monthly premium. You can view it online or download a copy for your records.

Download Addendum

Have questions?

Give us a call

Our team is happy to help with any questions about your coverage.

(801) 874-4362

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