Property Protection is not insurance. It is a protection plan billed with rent and settled in house.
Why It Pays
Tenant Protection Built for Self-Storage Operators
New revenue, no new work. Property Protection turns the coverage requirement in your lease into recurring facility income, with MSG administering covered claims.
$0
to launch and run
No setup fee. MSG builds and operates the program, and your facility needs no insurance license.
48–72h
hands-off claims
Tenants file at msgppclaims.com; our team reviews and pays at replacement cost, in house. Nothing lands on your front desk.
$10k
of coverage per tenant
Enroll tenants in up to $10,000 of protection, billed with rent. Every plan is new income for your facility.
Coverage
Your Tenants Know Exactly What Is Covered, and What Is Not
Everything covered and everything excluded, on one page. When tenants know the terms up front, disputes rarely reach your staff.
Covered
- ✓Fire and smoke
- ✓Theft and burglary
- ✓Vandalism
- ✓Precipitation and roof leaks
- ✓Vermin damage, up to $500
- ✓Replacement cost, not cash value
Not Covered
- ✕Flood and rising water
- ✕Mold and mildew
- ✕Earthquake
- ✕Cash, jewelry and irreplaceables
- ✕Radiation and contamination
- ✕War and military action
Property Protection is not insurance, just a plan billed with rent. Tenants with their own policy opt out at myownpolicy.com. Not sure how it compares? Protection plan vs. storage insurance.
Coverage Tiers
Every Tier Is Revenue on Your Books
A tenant picks a limit at move-in and it is added to their rent. Most take the lowest tier, and every one is recurring income for your facility, with no deductible your office ever handles.
Coverage Limit
$2,000
$12 / mo
Zero Deductible
Most Popular
Coverage Limit
$3,000
$17 / mo
Zero Deductible
Coverage Limit
$5,000
$25 / mo
Zero Deductible
These are the current plan rates, confirmed at enrollment. Higher limits up to $10,000 are available on request.
Outdoor Vehicle Division
Your Parking Spaces Earn Too
Over half of RV owners drop collision and comprehensive coverage during storage, and minor on-site damage often costs less than a deductible. Our vehicle plan fills that gap for your tenants, covers the contents stored inside, and is billed with rent, so every parking space at your facility becomes plan revenue.
RVs and motorhomes, travel trailers, 5th wheels, boats and watercraft, autos and trucks, motorcycles, and utility trailers.
See the Outdoor Vehicle Division$0
Out-of-pocket deductible at claim time
72h
Goal to release payment after signed release
$1,000
Stolen contents covered per incident, on and off site
How It Runs
Simple Enough Your Team Barely Notices
We handle enrollment, billing, and claims end to end. Here is the entire process, start to finish.
01
Added at move-in
Protection goes on the lease and is billed with the rent your tenants already pay. Nothing new for your office to run.
02
A tenant files a claim
They file at msgppclaims.com and send proof. No 1-800 carrier, no adjuster maze, no disputes at your front desk.
03
We settle it in house
Our team administers covered claims at replacement cost with no deductible. Our settlement goal is 48 to 72 hours.
Start Earning→No cost, no commitment to get a plan built.
The My Storage Group Family
Explore 3rd-Party Management→More Ways to Support Your Facility
Protection is one piece. Our sister company runs third-party management for storage facilities across the West: call center coverage, revenue and pricing management, operational support, and full on-site staffing.
Additional Options
Need More Coverage?
Our plans are designed to cover the essentials. If you are looking for additional protection beyond what is included here, other coverage options may be available.
Explore other optionsQuestions
Answers for Facility Owners
The details operators ask before adding Property Protection to their leases.
Read the full FAQDoes the plan cost my facility anything?
No. The plan is added to the tenant’s rent, creating recurring revenue for your facility. MSG administers covered claims, and your facility needs no insurance license to offer the program.
Is it insurance?
No. Property Protection is a protection plan backed by a Contractual Liability Insurance Policy (CLIP). Because it is not insurance, operators need no insurance license to offer the program.
What does the plan cover?
Covered loss is reimbursed at replacement cost: fire and smoke, theft and burglary, vandalism, precipitation and roof leaks, and vermin damage up to $500.
What is not covered?
Flood and rising water, which require NFIP flood insurance, plus mold and mildew, earthquake, and high-value irreplaceables such as cash and jewelry.
Is there a deductible?
No. Covered claims are paid from the first dollar at replacement cost, not depreciated cash value.
How are claims handled?
A tenant files at msgppclaims.com with photos and proof of value. MSG settles the claim in house with a goal of 48 to 72 hours. Your staff is not involved.
When does coverage start and end?
It is added at move-in and ends automatically at move-out. There is no separate policy to cancel.
Protection That Pays You Back
Replacement-cost protection with no deductible for covered claims, billed with rent and administered directly by MSG.