Self-Storage Tenant Protection for Facility Operators
MSG Property Protection helps self-storage owners offer tenant property protection through the rental agreement. The facility enrolls tenants and bills the plan with rent. MSG administers covered claims.
Built for the facility, offered to the tenant
This is a business-to-business program for self-storage facilities. It is not a retail storage insurance policy that an individual tenant buys directly from MSG. The facility adds Property Protection to its rental process and offers the available plan limits to its tenants.
How a facility implements the program
- The protection addendum becomes part of the facility’s rental paperwork
- The tenant selects an available protection limit during enrollment
- The monthly plan charge is billed with storage rent
- Protection ends when the tenant moves out
What the addendum actually changes
Your rental agreement already tells tenants their property is stored at their sole risk and must be insured. The Property Protection Addendum offers each tenant a paid alternative: the facility retains limited legal liability up to the tier the tenant selects, in exchange for an additional monthly rent charge of $12, $17, or $25. That retained liability is backed by a Contractual Liability Insurance Policy, so the risk does not sit on the facility’s balance sheet. The addendum states plainly that it is not a contract of insurance and the operator is not an insurance company, which is why no insurance license is required to offer it.
What MSG handles, and what the facility handles
- The facility: presents the addendum at move-in, records the tier selected, and bills the plan charge with rent.
- MSG: receives claims at msgppclaims.com, verifies documentation, applies the plan terms, and pays covered claims, with a goal of settlement in 48 to 72 hours.
- The tenant: documents any loss, files the claim, and for theft provides a police report and evidence of break-in as the addendum requires.
The plan terms also protect the facility’s revenue discipline: if a tenant’s rent goes more than 10 days past due, plan participation terminates until the account is brought current.
Claims stay off the front desk
Tenants file directly at msgppclaims.com. MSG reviews documentation and administers covered claims in house. Covered losses are paid at replacement cost with no deductible, subject to the plan terms and selected limit.
Protection becomes recurring facility revenue
The plan charge is collected with rent. Each enrolled plan creates recurring income for the facility without requiring the facility to sell an insurance policy or hold an insurance license.
Tenant protection is not tenant insurance
Property Protection is a contractual protection plan backed by a Contractual Liability Insurance Policy. The facility offers the plan through its rental agreement. For the operator-side differences, read tenant protection versus storage insurance.
What the plan protects
Available plans cover specified losses including fire, smoke, theft, burglary, vandalism, precipitation, roof leaks, and limited vermin damage. Flood, rising water, mold, mildew, and earthquake are excluded. Read the full coverage guide before enrollment.